Repairing Trust and Re-engaging After a Difficult Discussion

“Even with strong facilitation, some conversations may leave participants feeling unheard, frustrated, or disengaged. A skilled facilitator must recognize when trust has been broken and take intentional steps to rebuild the group dynamic.

This may involve acknowledging unresolved tension, revisiting group expectations, and providing space for reflection. Re-engagement strategies help restore psychological safety and ensure that all participants feel valued moving forward.”

Techniques for Repairing Trust & Re-engaging Participants:

1. Acknowledge and validate concerns. 

2. Follow up individually with affected participants if necessary. 

3. Revisit shared group agreements to reinforce expectations. 

4. Provide opportunities for reflection and feedback. 

5. Facilitate a structured debrief to explore lessons learned. 

Interactive Activity:

• Trust-Rebuilding Exercise: Participants will explore ways to reconnect and re-engage after a difficult discussion.