Topic 3: Case Study Activity
Scenario: James, a warehouse employee in recovery, experiences a recurrence of use and has missed several shifts. He approaches his manager, who is unsure how to balance accountability with support.
Discussion Questions:
What resources and support can the manager offer James to help him recover and return to work? (Click here for example answer)
The manager can offer James flexible scheduling, Employee Assistance Program (EAP) access, a structured return-to-work plan, peer support, and ongoing check-ins to support his recovery and reintegration into the workplace.
How should the manager approach this conversation to maintain trust and compassion? (Click here for example answer)
The manager should approach the conversation with empathy and confidentiality, using non-judgmental language, actively listening to James’s concerns, expressing support, and collaboratively discussing available resources and a flexible return-to-work plan.
What policies or practices could prevent similar situations in the future? (Click here for example answer)
Implementing proactive policies such as employee education on substance use, confidential access to support services, supervisor training on early intervention, flexible leave options for recovery, and fostering a stigma-free workplace culture can help prevent similar situations in the future.
Reflection Prompt: Consider how your organization handles challenges related to recovery. Are there gaps in your current policies and support systems?”
Takeaway: Providing clear policies, offering peer support programs, and maintaining open communication are critical steps in supporting employees through recovery challenges.